ChatKitRefund and Sunset Policy
This policy applies to one-time ChatKit purchases. ChatKit is provided by UUJX Studio as an individual business. Contact: uujx.work@gmail.com.
14-day full refund
Within 14 days of purchase, you can request a full refund without giving a reason. Having used export does not remove this voluntary refund policy.
What you buy and what stays free
A one-time purchase unlocks file export and Notion export. The listed export access has no expiry date; future standalone paid features are not included. Navigation, history reading, selection, copy, and settings remain free.
How to request a refund
Within 14 days of purchase, email the address below to request a refund. Your sent email is your written request record, so please keep a copy.
To help locate the order, include the email used for purchase, purchase date, and Stripe receipt or payment reference. Do not email card numbers or identity documents.
How refunds are processed
We manually verify the order and request time, then issue a full refund through Stripe to the original payment method without a fee. We process a valid request no later than 14 days after receiving it; your bank or card issuer may take additional time. A refund request or outcome does not automatically delete your free account, downloaded files, or Notion pages already created.
After 14 days
A change of mind after 14 days does not automatically qualify for a refund. Duplicate charges, failure to deliver, material defects, and rights required by applicable law are handled separately; this policy does not limit them.
Maintenance stop or product shutdown
If we voluntarily stop compatibility maintenance or shut down the product, we will give at least 90 days’ notice through an in-product announcement and available contact channels, and stop new sales. If a voluntary shutdown makes a purchased core export capability unavailable, customers who purchased within the previous 12 months receive a full refund. Earlier purchasers may still seek handling based on impact, the original commitment, and applicable law. When a third-party service changes unexpectedly, we will make reasonable recovery efforts and do not disclaim responsibility solely because of that third party.
Your statutory rights
This is ChatKit’s voluntary global policy and does not exclude any more favourable consumer right under applicable law.
Contact
For refund, purchase, or policy questions, contact: uujx.work@gmail.com